Frequently Asked Questions

Do you have a template for artowrk you can supply?

Yes, we can provide a standard Photoshop template for frame sizes:
6×8 / 5×7 / 4×6 / 3×4.

Please email sales@nelsonplastics.com for further information.

How can I submit artwork?

We prefer a layered Adobe file upload via the link on our website. We can work with high resolution jpg or pdf file formats as well.

What file format can I upload?

Almost all file formats are accepted through our website, if you have any trouble uploading a file please don’t hesitate to contact us.

Can I get a sample before you run production of my parts?

Yes we provide a finished sample for final approval before proceeding with production of your purchase order.

If we create a custom product, can changes be made to the product?

Changes can be made up until the prototype is created.

What is the standard turn around time for products?

We can normally do 3-5 business days from approved artwork.

Do you require minimums for orders?

We manufacture custom themed picture frames for theme parks and the photography industry, for these customers we do not require minimums on purchase orders.

How many frames are in a box?

6×8/5×7 frames – 50 frames per box
4×6 frames-100 frames per box
3×4 frames -200 frames per box

Can the frames be boxed individually?

Yes per special quote request.

How are frames shipped?

We ship via FedEx/UPS/LTL and Air Freight or via any customer preferred carrier.

What other services do you offer?

We offer injection molding, laser cutting, screen printing, pad printing and sheet work. If you are looking for a product that we have not specified we will be happy to work with you to develop a product specific to your needs.

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Contact Us

If you have a question or would like to speak to someone about a product please feel free to contact us!

 

EMAIL: sales@nelsonplastics.com

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